Glory TravelMart Sdn. Bhd., Anugraha Pulai Springs Resort User Agreement

Terms and Conditions

Glory TravelMart Sdn. Bhd., licensed by Malaysia Tourism Promotion Board as an Inbound Travel Agency with license No. 4121 is the operator of this website under the domain names of www.glorytravelmart.travel, www.travelplus.com.my and www.trulymalaysia.com.my, hereinafter referred as GTSB.

Rates
Rates quoted in our website are subject to 6% Government Tax and 10% Service Charge unless specified otherwise and there are no additional booking fees. These special low rates are only available when you make a booking in advance via the Internet.

Reservations
Reservations are confirmed by our system once a Credit Card guarantee for FULL prepayment of total booking value of the hotel product is authorized at the time of reservation.

a) travel+ CLUB REWARDS Member
To check the status of your reservation, you will be required to login into Member Center using your own user ID and Password. In this page, click Reservation History; under Reservation Details you will receive a number in the Approval Code field as a notification confirming of your reservation, which the number is same to your Credit Card issuing bank transaction Approval Code that guarantee FULL prepayment. Should you not receive the required number within 24 hours, you are to notify us immediately. GTSB shall not be responsible for any loss or delay caused by this issue.

b) GUEST
You will receive a confirmation via e-mail. The e-mail contains a voucher that is valid for your room. At the time of booking you MUST ensure that the email address given is correct and reachable. Should you not receive any email from our system within 24 hours, you are required to notify us immediately. GTSB shall not be responsible for any loss or delay caused by this issue.

Making payment through our online payment gateway OR leaving your Credit Card information on the server shall be regarded as your firm confirmation of arrival. Should you fail to fulfill your booking, for all circumstances, the cancellation and no-show policy will be applied.

Hotel room availability has been given to us in good faith. In the event that the hotel or services are not available, GTSB shall endeavor to remedy the case by offering alternative services. However, GTSB shall not be responsible or become liable in contract or tort for any damage, loss, and delay to person or property, additional expenses or inconvenience caused directly or indirectly by such issue.

Payment
You will be required to have a valid Credit Card to confirm your reservation. The Credit Card details may be made confidentially by secure server at the time of making a reservation. For your convenience, a form for entering your Credit Card details is available to print after submission of the booking. You will be required to be charged FULL prepayment of total booking value of the hotel product to your Credit Card upon the confirmation as stated in the Anugraha Pulai Springs Resort Reservation, Cancellation and No Show Policy section.

The hotel will ask for a valid Credit Card again on check-in. This is to cover incidental expenses like additional meals, drinks, laundry, etc. You will remain responsible for payment of all such extra charges direct to the hotel.

ANUGRAHA PULAI SPRINGS RESORT Reservation, Cancellation and No Show Policy A FULL prepayment of total booking value of the hotel product will be charged to your Credit Card directly by the hotel at the time reservation is made. Should you fail to fulfill your booking, for all circumstances, the cancellation and no-show policy will be applied. Cancellation & No Show Policy - Your confirmed reservation is regarded as your firm confirmation of arrival and cannot be cancelled. - There will be no refund in full or in part for early check-out, delayed arrival, shortening of stay, reduction of room or cancellation. - Likewise, in the event that you fail to arrive at the hotel for a confirmed reservation (No Show), there will be no refund in full or in part.

Amendments
Request for amendment to your booking/reservation of the hotel product is limited only to the change/postponement/deferment of Check-In and Check-Out Date. However, when amendment is made you are irrevocable to utilize all room nights and/or units of room successively; applicable only to whom originally used to make booking for 2 room nights and/or 2 units of room and more.

A confirmed reservation of a particular booking/reservation is allowed amendment ONCE only and is subject to availability at the time of request, which is at the discretion of the hotel.

Amendment, either by fax or e-mail is to be made directly with the hotel giving notice no less than 14 days prior to the date of Check-In and must be made in writing, quoting your confirmed reservation Approval Code number and the email address you originally used to make your booking.

All amendments are subject to the Cancellation & No Show Policy as stipulated by the hotel and you are liable for any additional charges or expenses imposed in respect of such amendments. Your amendment is acknowledged and accepted only when you receive an amendment confirmation from the hotel. Proof of sending is not regarded as proof of delivery.

You agree not to hold GTSB or the hotel liable in the event that you fail to secure any amendment to your previously booked/reserved hotel product.

Check In/Out Time
Unless specified otherwise, the Check-In time is three o'clock in the afternoon (15:00 PM) and the Check-Out time is twelve noon (12:00 PM)

Suitability of Product
We do not represent that any travel product or service set out on our website is suitable for you. You are responsible for your travel planning and any bookings/reservations or amendments made to the same based on such planning. You release GTSB from any claims in relation to the travel products and services described on the web site, including claims that the products or services are not suitable.

Illustrations
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Privacy
You have read our Privacy Policy and agree that the terms of such policy are reasonable. You consent to the use of your personal information by our site and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the GTSB Privacy Policy.

Responsibility of GTSB
GTSB and its third party websites act only as agent for the person or companies providing accommodation, transport or other services, hereinafter called 'Service Providers' and GTSB issues all coupons, vouchers, tickets or other documents on the Service Providers' terms and conditions.

You acknowledge that neither GTSB, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by "force majeure" or other events beyond GTSB's control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

GTSB shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation neither provided by any Service Provider nor is liable or responsible for any disappointment, distress, and lack of enjoyment arising from any act or omission whatsoever. GTSB will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact GTSB or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will GTSB consider fully investigating and acting on any complaint.

Travel Insurance
We strongly recommend that all travel+ CLUB REWARDS members and Guests (clients) to take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

Website Content
The website content is subject to change without notice before or during your stay. GTSB has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made.

All fares and prices quoted are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect room rates quoted. Regardless of a deposit or full payment having been made, any increase in the rates must also be paid by the customer. If such increase is unacceptable, the customer retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering GTSB cancellation cost.

Modification
GTSB may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Governing Law
This Agreement and its performance shall be governed and construed in accordance with the laws of Malaysia and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.

Additional Terms
Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

Where applicable, GTSB as agents for the hotel, wholesale companies and other suppliers reserve the right to levy a whole period or pro-rated room charge for cancellations and no show, where the hotel has stipulated this under their own cancellation and no show policy.

Entire Agreement
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and GTSB relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.